Reports to: Guide Manager
Department: Security and Visitor Information
Employment Status: At Will, Part-Time
FLSA Status: Non-Exempt
This position is the first point of contact for visitors to the museum and provides information about the museum, the exhibitions, education, and assistance to guests throughout their visit; and protects the exhibitions, staff, and visitors against fire, theft, and accidents. The position is responsible for the successful daily operations of the visitor experience, including visitor services desks, selling museum memberships, and security. This position must provide excellent customer service and a seamless operation of the guest experience at the museum.
VISITOR INFORMATION
* Staff the visitor services desks and galleries as assigned.
* Greet, orientate, and direct visitors. Be familiar with and able to discuss the artists and exhibitions, current and upcoming.
* Observe visitors in the gallery and take proactive action as needed in order to protect the artwork.
* Be familiar and able to discuss the building’s physical layout including galleries, restrooms, Café, Sculpture Garden, exits, elevators, and five key architectural features.
* Assist in emergency situations with crowd control and evacuation if needed.
* Be familiar with all other current museum functions and programs including public programs, special events, educational programs, mission, etc.
* Stay current with daily schedule of events; communicate relevant information to other staff and event hosts/leaders upon arrival at the museum.
* Gently remind visitors of security concerns (no touching, photography policy, no food or drinks, no large bags, no recording devices, etc.).
* Have visitors place large bags and other objects inappropriate for the galleries in the coatroom.
* Inspect art objects, labels, and lights/furnishings for signs of change or damage.
* Report damage or change in condition of objects immediately to the Registrar or Chief Operations Officer.
* May answer and direct phone calls and answer general questions about the museum, exhibitions, and public offerings.
* Record attendance and geographic region of visitors daily.
* Assist visitors with general local information (e.g., directions, cabs, places to eat).
* Alert security personnel as needed to assure a safe environment for artwork and visitors.
* Sell museum memberships to visitors.
* Will require schedule flexibility, including nights, weekends, and holidays.
GENERAL FACILITY UPKEEP
* Upkeep of the museum space around visitor services desks and galleries during shift, including making sure lobby and gallery areas are presentable and clean, refilling brochure rack, and notifying the Facilities Manager if additional maintenance is needed.
* Other duties as assigned.
Hours |
Tuesday–Sunday, 10 AM–6 PM
Closed Mondays
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General operating support is provided by Colorado Creative Industries. CCI and its activities are made possible through an annual appropriation from the Colorado General Assembly and federal funds from the National Endowment for the Arts.
General operating support is provided by Colorado Creative Industries. CCI and its activities are made possible through an annual appropriation from the Colorado General Assembly and federal funds from the National Endowment for the Arts.